Frequently Asked Questions
Everything you need to know about your Robin's Jean experience.
How do I determine my correct size in Robin's Jean?
Most of our premium denim runs true to size. We recommend referring to the specific size chart located on each product page, as fits can vary between our Slim, Straight, and Super Slim silhouettes.
What is your domestic shipping policy?
We offer standard and expedited shipping options within the United States. Orders are typically processed within 1-2 business days, and you will receive a tracking number via email once your package has shipped.
Do you offer international shipping?
Yes, Robin's Jean ships worldwide. International shipping rates and delivery times are calculated at checkout based on your location. Please note that customers are responsible for any applicable customs duties or taxes.
What is your return and exchange policy?
We accept returns and exchanges on unworn, unwashed items with original tags and gold wings attached within 14 days of delivery. Sale items marked as 'Final Sale' are not eligible for return.
How should I care for my embellished denim?
To preserve the quality of our signature crystals, studs, and embroidery, we recommend hand washing your jeans inside out in cold water and hanging them to dry. Avoid machine drying to prevent damage to the hardware.
Are your products authentic?
Yes, robinsjean.com is the official online store. Every pair features our signature gold wing logo and unique craftsmanship details that guarantee you are receiving an authentic Robin's Jean product.